FAQ - Music Teacher Studio Management

Frequently Asked Questions

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GENERAL

FEATURES

BILLING

COMMUNITY

How will Duet help me run my music studio?

Musicians are a lot of things: creative, disciplined, passionate, focused, expressive. But “good with spreadsheets” and “familiar with small business legalities” are rarely on that same list. Sometimes being a music teacher can feel like doing two different jobs: inspiring the next generation of music makers and being an accountant. Not many people are that talented.

Duet takes on the management so you can focus on the music. We have built software systems to simplify and automate many of the management tasks that are required to schedule students, get paid, report activities and grow your business. Our teachers say that before Duet, they spent 20% of their time on administrative tasks running their studio. That is about 8 hours a week that you could be teaching more ($$$), listening to your favorite new albums, or playing your own music.

Do I have to be a private music teacher to use Duet?

Not at all! Duet works for any teacher who needs help organizing schedules, communicating with clients, and tracking costs and payments. Private music teachers often need more help in these areas than those associated with a school. But even if you teach through a university or other school setting, Duet has tools that can help you be more productive and spend more time teaching, and less time hassling with administrative tasks.

What if my music studio has more than one teacher?

Currently, Duet is only set up to have single teacher access. We cannot currently distinguish between different teachers with different rosters and different billing needs. But this is changing so stay tuned!

Can Parents and students also access Duet?

Of course! When you log in as a teacher, you have access to a private studio management portal. But your studio parents and students can create their own Duet accounts, which give them access to their own portals. From there, parents and students can check your schedule, look at their current billing details, log practice time and check lesson notes, and even choose their own schedule from your available hours.

Does Duet track billing and payments for me?

Yes, Duet will keep track of all payments and fees that you have entered, as well as expenses you enter. Duet will also automatically generate fees according to the calendar schedule and rate packages that you create and assign to your students.

Does Duet remind my students when their lesson is?

Yes. Duet is designed with an automated reminder system. You set up when you want the reminder to be sent, and what the reminder message should say, and the software does the rest for you!

Does Duet provide a free website for my Studio?

Yes. Along with your subscription, you are provided with a website that exists as a subdomain of our website. And there are several mobile-responsive themes that you can choose from as well.

Does Duet allow mass emailing to my studio?

Yes. Duet provides you with tools for sending to all of your clients at one time, or only a selection of clients. We even have customizable templates you can use for things that are routine, such as reminding of upcoming performance deadlines, or an annual welcome back message at the beginning of the school year.

Can I upgrade my subscription plan?

Yes. If you want to add more students than are allowed in your current plan, you can upgrade your subscription on the My Account page. You will be automatically billed the prorated difference between the old plan and the new plan, and then you will be billed at the new plan rate the next month.

Can I downgrade my subscription plan?

Yes. If you reduce the number of students in your studio, you can change your plan on the My Account page. You will receive a prorated credit for the time you’ve paid for on the more expensive plan.

Which currencies do you accept?

We currently have customers in 27 countries, and we accept all currencies.

What payment methods do you accept for my Duet Subscription?

Credit card. Monthly and yearly subscriptions

How does the Duet referal program work?

With our referral program, any Duet teacher can receive a customized referral link to share with friends and fellow teachers. When a new teacher clicks on that customized link (through a social media link, email, banner ad etc.) and subscribes to Duet themselves, the referring teacher gets credit for that new customer and earns a commission on that new customer. Referring teachers will earn a 20% commission on the new teacher’s monthly payment for 12 months after the new teacher becomes a paying customer. For example, if Jessica shares the link with Mark and Mark joins Duet as a paying customer at $22/month, Jessica will earn $4.40/month for 12 months. This adds up to a $52.80 payout to Jessica for a single referral. In addition, Jessica can offer a 10% discount code to encourage her fellow teachers to subscribe. As a referrer, you get access to your own dashboard where you can see how many people have used your link to subscribe, how much commission you are making on each subscribers, and specify where you would like your payouts to be deposited.

Are the Duet resources available only to subscribers?

Yes, access to our exclusive content and discounts is one of the benefits of being a Duet teacher.

Are all of the resources available to all subscription levels?

Yes! All four of our subscription levels can access all of our exclusive content and discounts.

Will I still recieve payments from the old MTH affiliate program?

The move to a new referral program means that those affiliates who were registered under the old Music Teacher’s Helper affiliate program will no longer receive payouts. We deeply appreciate all those who promoted MTH under this program for so long, but payments in perpetuity was no longer sustainable for us as a company. We encourage all MTH affiliates to join the new Duet Referral Program by registering here (if you are not a current Duet subscriber) or in your account settings (if you are a current Duet subscriber) and continue earning money by directing new customers to Duet.

Lauren Posey

Duet makes me more confident

“Duet makes be more confident in running a music studio.”

Fabia Ottaviani

Turn scheduling stress into serenity

“If you say no to the ones that can’t afford you, you’re making room for the ones that can and this helps me make the decision to be the ones that can.”

Sofia Brown

Turn scheduling stress into serenity

“If you say no to the ones that can’t afford you, you’re making room for the ones that can and this helps me make the decision to be the ones that can.”

Angela Wilson

Turn scheduling stress into serenity

“If you say no to the ones that can’t afford you, you’re making room for the ones that can and this helps me make the decision to be the ones that can.”

Fabia

Sofia

Angela